Identifying Fake SLAs and What to Do About It
The #1 complaint we hear from bankers across the U.S. is that the service and support levels from core, IT and fintech vendors are weak. Typically rated a 2 out of 5. The fact is they don't have to work too hard considering the SLAs in their contracts give them permission to do just about anything they want to do (or not to do) and there isn't much you can do about it until you renegotiate the SLA terms.

 

30-MINUTE ON-DEMAND LEARNIN' SESSIONS

Want more in-depth information? Watch our 30-minute on-demand educational sessions that expand on and provide exclusive content around these topics to help you make sure your Core & IT contracts are fair.Watch Now

 

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ABOUT PALADIN FS

Paladin fs uses our proprietary Paladin Blue Book™, a collection of vendor contract, pricing and market data built on extensive market research, to negotiate better terms for you and your fintech vendors. We identify and connect you with the right technologies, then guide you through procurement, contracting and implementation on the path to success.  While we fight to get our clients the best contracts possible, our negotiations are far from a bar brawl. Because we actually improve relations with your core and IT vendors. We work with these vendors each and every day, and equal, fair negotiations lead to happy customer and happy vendors forming a stronger partnership.